Help
Next generation of help content for USAJOBS
The help center content for USAJOBS, the U.S. government job portal, with FAQ, how-to guides, and articles about working in federal government.
Explanation of the Help Repository
This repository powers the help center for USAJOBS, a major U.S. government job portal. Think of it as the instruction manual and FAQ section that appears on the website—when someone visits USAJOBS and clicks "Help" or has a question about how to use the site, this is what they see.
The help center is organized into three main sections to address different needs. The FAQ section answers common questions about the federal hiring process itself—things like "How long does it take to get hired?" or "What does a GS level mean?" The How-To section is more practical: it walks people through specific tasks like uploading a resume, creating an account, applying for a job, or searching for positions. The third section, "Working in Government," contains longer articles that give job applicants insight into what it's actually like to work for a federal agency—culture, benefits, expectations, and day-to-day reality.
The project is built using HTML, meaning it's designed to be served as web pages that people can read in a browser. It's maintained under automated testing (indicated by the Travis CI build status badge), which helps ensure that content displays correctly and links work properly.
Anyone looking for a job in the federal government would use this help content. That includes people applying to their first government position, career changers, veterans, and others navigating what can be an unfamiliar hiring system. Government agencies themselves benefit too, since clear help content reduces confusion and support requests. The goal is to make the USAJOBS platform more approachable by providing accessible, straightforward answers to the questions people actually ask.
Where it fits
- Find answers to common questions about the federal hiring process, like how long it takes to get hired.
- Follow a how-to guide for uploading a resume or applying for a federal job on USAJOBS.
- Read articles about what it's actually like to work in a federal agency before applying.
- Look up what a GS level means as a first-time federal job applicant.